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- Need To Know
- Return Policy
Need To Know
The Table Company makes only 100% solid, hardwood furniture. We primarily we use Thai/Burmese Teak, Eastern European Oak, and old-growth Cham-Cha (Siam Acacia). Unlike many mass-market manufacturers and retailers, our furniture is made only from the hardwoods we feature; we never use plywood, veneer, MDF, synthetics, or inexpensive fast-growing softwoods. The term “solid wood”, frequently used by our competitors, does not guarantee 100% hardwood – plywood and pressed board are considered “solid wood”, as that term is increasingly used. Do not confuse “solid wood” with the 100% solid hardwood used by TableCo, and other honest, high-end furniture makers.
Wood preparation is very important, all of our wood is kiln-dried to international furniture specifications. As a natural, organic product with naturally occurring irregularities such as color, grain patterns, and knots, solid wood will respond to changes in environmental conditions such as humidity and direct sunlight. Until your table acclimates to your environment, which can take 12 months (all four seasons), it’s possible that your table may experience modest shrinkage or expansion that you will probably never notice. Very thick slabs will require several years to fully acclimate – but they are generally very stable due to their size.
Your table will have unique characteristics, such as grain, color variations, and natural irregularities. Distressed and Sandblasted finishes will have a rustic elegance and will feature small imperfections that make each piece unique. This should be expected with a natural product and we believe these variations are part of the charm. If you are not happy, however, we promise to work with you to resolve any issue you may have.
Because our tables are handmade, using only 100% natural hardwoods, the exact final size and thickness of each table will differ. Lengths and widths will generally vary by less than 1” from the stated description. Thickness can vary by approximately ¼ inch depending on the wood and how it is being finished. The variance is the result of unique natural irregularities that may require special attention during the preparation and finishing process, as well as the different surface textures we offer.
There are several ways to activate a return. If you have already established an account on our website, you can execute the entire return process online. If you purchased your table as a “guest” and never setup an account, you will have to phone or email us to get the return process started. Even if you have an account, we will contact you to confirm the pick-up and return details. It is important that you provide us with a way to contact you.
If you are not completely satisfied with your purchase, for any reason, you may return or exchange your item within 30 days from the date of delivery. There is no additional charge for return shipping, we pay the freight. This policy does not apply to Limited-Editions and Slabs, or Special Orders. The customization options offered through our website are not considered ‘special orders’. Returns must be in original condition and should be repacked in original packaging. If the table is damaged or misused, we reserve the right to charge you for repairs, plus a 25% restocking fee. Our Client Service Team will coordinate all returns. Call or email us for details. Please see the full return policy here.
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