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Frequently Asked Questions

America’s Best Tables

How is The Table Company different from other sellers?

Our ability to directly source sustainable solid hardwood to then handcraft a wide variety of timeless designs is what makes us truly unique. Having full control of production and distribution allows us to eliminate several layers of middle agents guaranteeing outstanding quality at an extraordinarily low price, making us a boutique furniture company with great pride in our materials, production process, and exceptional consumer support. Please view America’s Best Tables to learn more about our Consumer-Centered operations, quality Materials & Craftsmanship, and our commitment to Sustainability Is Now. 

Are your tables 100% solid wood?

We traditionally craft genuine solid hardwood furniture using only responsibly sourced, 100% solid hardwood materials. View Materials & Craftsmanship to learn more.  

 

Do you use synthetics, veneer, or other engineered wood?

We never use veneer, MDF, or other engineered synthetic materials. View Materials & Craftsmanship to learn more.  

Why is solid hardwood better than veneers and other engineered wood?

Quality 100% solid hardwood furniture is designed to last – it is completely natural, unique, and of heirloom quality. Both veneer and laminate furniture have a short shelf-life, never can be refinished or easily repaired, and often contain toxic materials. View Materials & Craftsmanship to learn more.

Are your tables environmentally friendly?

Yes. In a superior way. View Sustainability Is Now to learn more. 

Do you use any toxic materials?

No. Never. View Materials & Craftsmanship to learn more.

Does The Table Company use sustainable processes?

Yes. Many. View Sustainability Is Now to learn more. 

Who makes your furniture?

Our tables are individually hand-made in Northern Thailand – where a tradition of woodwork is carried on. Our furniture is made, much as it has been made for many decades. While power tools assist, we do not use machines or automated mass production (CNC or robotics). View Materials & Craftsmanship to learn more.  

How can I receive personal support?

Please contact our Client Services team toll-free at 855.679.0999, email us atinfo@tablecompany.com,Contact Usform, or Live Chat with us by selecting the chat icon in the bottom right corner of your screen. View our Contact Information. 

Payment & Receipts

How do I place an order?

You can purchase our furniture on our website or by contacting our Client Services team at 855.679.0999 and we will be happy to assist you. You do not need a Table Company account to make a purchase. View Making A Purchase to learn more. 

Do I need a Table Company account to purchase a table?

No. View Making A Purchase to learn more. 

How do I pay for my table?

The Table Company accepts the followingmethods of payment: Visa, MasterCard, Discover, American Express, PayPal. View Making A Purchase to learn more. 

Is my payment information secure?

Yes. View Making A Purchase to learn more.

When is my credit card charged?

When you place your order, payment in full is required for allin-stock table orders. For all'special-order items', found within our Limited Editions & Slabscollection, a 50% deposit is required when you place your order. Once your table ships, the remaining 50% balance will be charged to the provided payment method.

Will I be charged sales tax on my purchase?

 Yes, as applicable.

Do you ever have promotions?

Yes. View our current Promotions page.  

Where can I find information on volume discounts?

Here –  Volume Discounts.

Can I purchase your tables at other stores or on another website?

The Table Company is a factory-direct manufacturer of high-end, solid hardwood furniture and at this time, our furniture is only available from us. View Making A Purchase to learn more. 

What is a wish list and how is it different than my cart?

wishlist is a folder within a Table Company account to save product information. You have the ability to save the specifics of your customized design for a future purchase (such as wood selection, texture, color, size, etc.). 

How will I know if my table is backordered?

Shipping & Returns

Do you offer free shipping?

Yes. View My Shipment to learn more.

Do you ship to anywhere in the world?

No. We ship anywhere within the contiguous 48 states. View My Shipment to learn more.

How is my table protected during the shipping process?

Once each table passes inspection, it is placed in a 100% cotton bag, and then wrapped to keep out moisture, packaged in a custom TableCo box, and securely placed in a TableCo designed crate system to ensure successful transit. View My Shipment for more information.

How do I find out the status of my order?

Can I make changes to or cancel my order?

 Yes. You may make changes to an existing order if your item has not yet shipped. View Change/Cancel an Existing Order for more information.

How do I track my order?

Here – My Orders.

Do you offer delivery and assembly services such as White Glove delivery services?

YesWhite Glove delivery is available for select table orders. There is no fee for this scheduled service. White Glove delivery includes bringing your order into your home, unboxing it, assembling it, and placing it where you desire. If you schedule White Glove delivery, an adult of 18 years or older must be home, otherwise, your table(s) will not be delivered. View My Shipment for more information. 

How do I prepare for a delivery appointment?

Before the scheduled time of your table delivery appointment, please make sure the path to your table destination and surrounding area is clear. Please measure the doorways, elevators, or anything that may reside in the path of delivery to be certain you are prepared for a successful experience. Please note that the delivery service cannot move or remove existing furniture to make room for the new item. View My Shipment for more information.

What if I miss my delivery appointment?

If you miss your scheduled delivery appointment contact Client Services immediately. There is a fee for any subsequent delivery appointments. View My Shipment for more information.

Should I inspect my item upon delivery?

Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.  If you do see any damage or quality issues, you have the right to refuse the shipment or make note of the damage on the delivery paperwork before signing.  Contact us immediately and we’ll help resolve this issue.

There is a problem with my order. What should I do?

Contact Client Services immediately at, 855.679.0999. View My Shipment for more information.

What is The TableCo Return Policy?

If you are not satisfied with your purchase, you may return or exchange your item within 30-days from the date of delivery – there is no additional charge for return shipping. Returns must be in original condition and original packaging. If we accept the return of an item that is damaged due to your misuse, we reserve the right to deduct the cost of repairs and a 25% restocking and shipping charge. 

** The Table Company does NOT accept returns on custom dining slabs, which we refer to as ‘special-order items', found within our Limited Editions & Slabscollection. Please note that other customization options offered and selected throughout other collections are not considered 'special-order items' and therefore fall within our return policy. View Returns for more information.  

What is my table warranty coverage?

Your satisfaction is our priority. If there is any defect in materials or craftsmanship we want to know. If we mutually conclude that the damage is due to a product defect during the first 12 months from the date of delivery we will, on a best-efforts basis, attempt to resolve the problem and make things right. View Limited Warranty Overview for more information.

How do I start a return?

 If you have already established an account on our website, you can execute the entire return process online. If you purchased your table as a “guest” and do not have a Table Company account, please call or email us to start your return. Even if you have an account, we will contact you to confirm the pick-up and return details. It is important that you provide us with a way to contact you. View Returns for more information.

How long does it take for my refund to be processed?

Refunds and exchanges are typically processed within 2 weeks of the arrival of the return. Refunds will be issued back to the card used for the purchase. View Returns for more information. 

Assembly & Care

Where can I find my table assembly directions?

Written assembly instructions are included in the box of table legs or attached to your tabletop; attachment hardware is already mounted into the leg before it leaves the factory. Assembly is easy and requires only a simple wrench, which is included in each box of legs; no other tools are required. View Table Assembly for your table’s assembly directions.  

How do I clean my table?

Clean your table only with warm water and a touch of dish soap using a soft cloth or damp sponge - make sure to dry your table. Never use anything that is abrasive or toxic, including chemicals, solvents, or oils. View Clean & Care for Your Table to learn more.

How do I care for my table?

Our 12-step finishing process includes a final, clear protective sealer. The sealing agent is designed to protect the table from spills, stains, warping or, twisting. Of course, the finish will not protect against abrasives or the heat of a cooking pan – please do not place hot items directly onto the wood surface. View Clean & Care for Your Table to learn more. 

 

Account & Newsletter

How do I set up a Table Company account?

To create an account, click here. View Account Management for more information.

How do I reset my account password?

Click here to reset your password. View Account Management for more information. 

How do I Subscribe to your Newsletter?

To subscribe to The Table Company Newsletter, on any page of our website, please scroll to the bottom section (footer) where you will find, SUBSCRIBE TO OUR NEWSLETTER. Please enter your email in the space proved and select, SUBSCRIBE. You will then receive a confirmation email, thanking you for joining The Table Company Newsletter. Stay tuned! View The Newsletter to learn more.

How do I change my account details?

Once you have signed into your account, you can manage/edit your account details by selecting the "EDIT" button under the specific field. View Account Management for more information.  

How do I unsubscribe from the newsletter

Privacy & Warranty Overview

What is The Table Company privacy policy?

Here – Privacy Policy. 

Is my payment information secure?

 Yes. View Making A Purchase to learn more.

What is my table warranty coverage?

Your satisfaction is our priority. If there is any defect in materials or craftsmanship we want to know. If we mutually conclude that the damage is due to a product defect during the first 12 months from the date of delivery we will, on a best-efforts basis, attempt to resolve the problem and make things right. View Limited Warranty Overview for more information - above under returns